How to complain
Email us, write to us, or use the contact form and choose "Complaint". Tell us what happened, when, and what you would like us to do.
If your complaint is about how an employer treated you — for example, you believe you were rejected automatically because of a conviction, or asked to disclose something you were not legally required to disclose — say so. We investigate that, and we can suspend an employer.
What happens next
- We acknowledge within 2 working days and give you a reference.
- We investigate. We may need to ask you for more detail.
- We reply with our findings within 20 working days. If it will take longer, we tell you why.
- If you are not satisfied, you can ask for a review by someone not involved the first time.
Complaints about your data
Contact our data protection officer first. You can also complain to the Information Commissioner's Office at ico.org.uk at any time.
Complaints about employment or discrimination
We can act on our platform but we cannot determine employment rights. Acas (acas.org.uk) gives free advice on employment matters in England, Wales and Scotland; the Labour Relations Agency (lra.org.uk) does in Northern Ireland.